I don’t believe this is the first time we have referenced the excellent blog, Designing Better Libraries. In this article (PDF, 1.13MB), Steven J. Bell pulls together a nice primer on the design thinking process and explores how it can be applied to designing better libraries. How do libraries help users accomplish their work? How do we understand the problem before jumping to solutions? Design thinking helps librarians focus on facilitating research and creating passionate users instead of concentrating on the commodity of information.
At the Carnegie Public Library, “librarians and library staff devote more of their time to more high-value, high-reward efforts. Changed perceptions have attracted new customers who would have otherwise avoided the library. Existing customers find it easier to accomplish their goals and, along the way, discover new things that they might have otherwise missed.”
Additional reading and watching: