“Can Gerry Robinson fix the NHS”
If you can receive BBC2 then put your supper on a tray tonight at 2100 and watch the second part of this fascinating three part story of Gerry Robinson trying to sort out some of the problems in an NHS hospital in Rotherham. The final part goes out at the same time tomorrow (Wednesday).
I find this fascinating from a design perspective. In the end, the solutions he is identifying are user focused and based on insights from employees. The obstacles he encounters are all about organisational inertia and accepted practice. How often have design practitioners encountered the same problems?
There is a small but well formed resource to back this up courtesy of the Open University.
