Let a thousand flowers bloom
One of my favorite Guy Kawasaki-isms was “Let a thousand flowers bloom” from his talk/book, Rules for Revolutionaries. The simple idea was that you can’t think of every use of your technology/product, so let it go and see what users with do with it.
End users are a dispersed R&D department, you just need some tools to observe them and potentially integrate some of their iterations back into your development process.
I was reminded of all this while reading this article about user uses of free Internet-based talk technology.
