What have we been up to over the few weeks between this and our last blog post? Doing a lot of thinking about service and pulling together a day-long workshop to help organisations better understand the why, what and how of service design. One of numerous tools we experimented with was the ubiquitous napkin sketch. In order to make up for the gap in posts, here are PDF downloads of the card decks we give to participants from all three of our workshops:

• User-centred Design (170KB)
• Why Brand? (241KB)
• Why Service? (217KB)

You also might like to read about the “revival” of the napkin sketch over at FastCompany.

Posted by: Justin Knecht

This entry was posted on Tuesday, May 13th, 2008 at 5:14 pm and is filed under Innovation by Design, Programme, Service Design, Tool, Workshop. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.