The SEE project launched SEE Policy Booklet 4, which examines the role of design in bringing innovative ideas to market in the context of 1) new product and service development; 2) design support for SMEs and 3) national design systems:

1. Section one demonstrates that design features not only at intermittent points in the innovation process but can form part of every aspect of the process from generating new product and service concepts and understanding user needs to a product’s production, use and ultimate disposal.
2. Section two describes the lessons learned during the course of the SEE project in delivering design support programmes focused on enabling industry to develop new products and services.
3. Section three contextualises the role of design support programmes within the broader national system for design, which includes other elements that make up a nation or regions’ design resources and actors.

Since design is increasingly highlighted in innovation policies (such as the European Commission’s strategy Innovation Union), mapping regional and national design systems can enable policy-makers to identify opportunities and obstacles in the way actors interact within the system in order to develop better programmes and policies.

SEE is a network of 11 European partners exploring how to integrate design into regional and national innovation policies. Electronic copies of all our publications are available to download from the SEE website: www.seeproject.org/publications.

The proof is in the tangible benefits a brand provides, but winning awards is always a nice endorsement of the work. Off the back of the Innovation by Design programme, the Institute of Technology Sligo chose Design Factory to rebrand the college, and the work was just recognised by getting shortlisted for the IDI Design Awards 2008.

Irish companies that use design are more successful than those that do not. This fact was borne out of research published by the Centre for Design Innovation in the beginning of 2007. The challenge was to create a practical approach and tools that organisations could use to innovate and grow.

The result was Innovation by Design, an 18-month programme of workshops, research and mentoring for six Northwest organisations that began in June 2007. Precision toolmaker. Agricultural co-operative. Software developer. Third level institute. Airport. Heavy machinery manufacturer. Six very different organisations across six very different sectors; yet all with the common goal to grow their businesses.

Within 15 months different participants have launched new brands; generated hundreds of ideas; explored new markets; created prototypes for new products; redesigned their product development processes; delivered new and enhanced services to their customers; briefed and contracted design agencies; and one even renamed their company. Everyone has applied a design approach to understanding customers’ needs first, which is key to identifying the right ideas to commercialise.

But don’t take our word for it, read about Avenue Mould Solutions, Connacht Gold, Infacta, Institute of Technology Sligo, Ireland West Airport, and Mantis Cranes to see what they have accomplished.

In the end, success of the programme will be judged by the companies that took part and these are their stories in their own words.

Innovation by Design (PDF, 2.41MB)

What have we been up to over the few weeks between this and our last blog post? Doing a lot of thinking about service and pulling together a day-long workshop to help organisations better understand the why, what and how of service design. One of numerous tools we experimented with was the ubiquitous napkin sketch. In order to make up for the gap in posts, here are PDF downloads of the card decks we give to participants from all three of our workshops:

• User-centred Design (170KB)
• Why Brand? (241KB)
• Why Service? (217KB)

You also might like to read about the “revival” of the napkin sketch over at FastCompany.

Design Delivers

The first half of the day focuses on user-centred design; what it is, why it is important to your business and how to do it. You’ll be taken through a straight-forward process of applying user-centred design (Identify, Look, Involve, Try, Plan). Each step will be illustrated using tools that can be applied after the workshop. Why would you want to invest resources to develop ideas or services your customers don’t want or need?

The second half of the day will focus on branding. Branding adds value to your business, helps you differentiate your offering from the competition and helps you connect with your customers. A brand is not a logo or an identity, it is much more. You will learn why branding is important to your business, as well as the components that make up successful brands. Convey your message more effectively and consistently. Sell your products and services at a premium. Attract better customers, distributors, partners, suppliers and staff.

What have past participants said about the day?
“Practical tools to bring back to the workplace.”
“This kind of seminar should be available as soon as you enter into business. Day one.”
“Informative and essential for any discerning SME who wants to drive value in their business.”
“Like the interaction exercises … I hate sitting and listening for hours solid. Thanks.”
“It has taken the blinkers off to what design can be and do for the business.”

Why should I care?
Research conducted by the Centre has proven that Irish businesses who use design innovate more often, more effectively and compete less on price. Companies that integrate design at the highest strategic levels are 2.5 times more successful than those that do not yet only 15% of organisations use design at this level. Why? One of the reasons may be they just don’t know how. Begin to learn how during this one-day workshop.

How much does it cost?
The event is fully subsidised by the BMW Assembly and is free of charge to organisations in the BMW region of Ireland.

Is one day enough time to learn this?
Our goal at the Centre is to help demystify the design process and provide tools that allow you to use design thinking for yourselves. When it is time to undertake more detailed work you will feel more confident and empowered to brief the appropriate expert to provide you with further support. You’ll get a lot of value from the day.

Where and when will it take place?
The workshop will be run three times, with the second session taking place Tuesday, April 29th, from 10-4PM at the offices of the Centre Design Innovation, Room G1003, Business Innovation Centre, Institute of Technology Sligo campus. Please RSVP to Justin Knecht, Programme Manager, justin@designinnovation.ie.

For the second year in a row, the Centre for Design Innovation has partnered businesses with the fourth year industrial design students at the Institute of Technology Sligo on real projects. There are multiple benefits for both industry and student.

The students begin the year by forming four-person teams. Instead of jumping into the work, they first take the time developing a brand for their group.

Students (and lecturers) in this picture are doing preliminary research with Connacht Gold, complemented with user research to better understand attitudes and usage of milk and butter. In six weeks, they will have gone from brief, research, concepts to final prototypes of potential new products.

Now that is problem-based learning.